Terms of Service

Effective date: October 15, 2026

These Terms of Service (the "Terms") govern your use of the Cariora service (the "Service"), operated by Cariora ("we", "us"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

The Service

Cariora lets you create or adopt AI companions — pets or people — from a photo or a description, and talk, play, and spend time with them.

Not medical, veterinary, or professional advice

The Service is provided for companionship and entertainment only. Its responses are generated by AI models and do not constitute medical, psychological, psychiatric, veterinary, legal, financial, or any other professional advice, diagnosis, or treatment. If you have concerns about your own or an animal's health, consult a qualified professional. Never disregard professional advice because of something you read on the Service.

An AI companion, not a person

Every companion on Cariora is a computer program and not a human being, and the Service says so in the conversation itself. A companion is not a therapist, counselor, or doctor, and not a crisis or emergency service. Companion chatbots may not be suitable for some users. If you are thinking about harming yourself, or are in danger, contact a crisis line or your local emergency number right away — in the US and Canada call or text 988; elsewhere find a free helpline at findahelpline.com. How companions respond to these moments, and what they will never do, is described on our Safety page.

Your wellbeing. A companion is made to be warm and to remember you, and it is easy to grow attached to one. It cannot take the place of the people in your life or of professional care. If time with a companion starts to leave you feeling worse, lonelier, or less able to manage your day, take a break and talk to someone you trust or to a professional.

Memorial companions. A companion made in memory of someone is an AI portrayal built from the photos and words you give us. It is not that person, it knows only what you have told it, and it does not speak for them. If grief feels too heavy to carry, a grief counselor or one of the helplines above can help.

Your account

You must provide accurate registration information. You sign in with a one-time code sent to your email address, with a password you have set for it, or with Google or GitHub, so keep that email, password, or account secure; you are responsible for activity under your account. An account is for one person and may not be shared, sold, or transferred. If you think someone else has used your account, tell us through our Contact page.

The Service is for adults only: you must be 18 or older to create an account or use the Service, and you confirm that you are when you sign up. We may ask you to confirm your age again, and we close accounts we learn belong to someone under 18.

Acceptable use

You agree not to:

• use the Service for any unlawful purpose or to submit unlawful, infringing, or harmful content;
• attempt to probe, breach, or circumvent the Service's security or usage limits;
• access the Service by automated means (scraping, bulk requests) outside of features we provide;
• resell or redistribute the Service without our written permission;
• copy, decompile, or reverse engineer the Service, or use the Service or its output to build or train a competing AI model or service;
• use a companion, a voice, or a shared link to harass, threaten, defraud, or deceive anyone, including by making it look as if a real person said or did something they did not;
• upload a photo or recording of another person unless you have the right to do so;
• misrepresent AI-generated output as human-created where doing so is deceptive or unlawful.

Prohibited content

You must not use the Service — including uploaded photos, prompts, messages, and any AI-generated images or animations — to create, request, or share:

• sexually explicit or pornographic content of any kind, including AI-generated sexual content, nudity intended to be sexual, or content that sexualizes any person;
• any content involving minors that is sexual, exploitative, or abusive, or that presents minors in an unsafe context — this is strictly prohibited and will be reported to the relevant authorities where required by law;
• deepfakes, face-swaps, or likeness manipulation — content that depicts a real, identifiable person without their consent, or that impersonates any person in a deceptive way;
• graphic violence or gore, or content that glorifies, incites, or provides instructions for violence, terrorism, or cruelty;
• content that promotes self-harm or suicide, or provides instructions for it;
• content promoting illegal activity, including the production of weapons, drugs, or other illegal goods;
• hateful content that dehumanizes, harasses, or promotes discrimination against people based on protected characteristics.

Automated moderation. We use automated screening on text you enter, on companions' replies, on photos you upload, and on the pictures we make of people. Content that violates this policy may be blocked, and a companion will not take part in sexual content. Automated screening is not perfect and can occasionally miss content or be briefly unavailable, so this policy applies to you whether or not a given request is caught. Repeated or serious violations may result in suspension or termination of your account, and we may preserve and report violating content where the law requires.

We may suspend or terminate accounts that violate these rules.

Your content

You own the photos, recordings, and messages you submit, and you are responsible for having the right to submit them. You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, copy, and transmit your content as needed to operate the Service — including sending it to the AI providers that generate your results. Your content is private unless you explicitly choose to share it. When you do share something — a public link or a companion in the plaza — this license also lets us show it to visitors, make smaller previews of it, and label it as made with AI, for as long as it stays shared. Deleting a companion or your account, or ending a share, ends this license for that content, except for copies we must retain by law and copies others have already saved.

Private creations and sharing

You may submit a self portrait or scene references only when you have the necessary rights and the photos meet our adult-only requirements. Public figures are excluded from portrait references. Private creations are reviewed before delivery. Publishing a completed image requires a separate, explicit action; the public link exposes the reviewed original to anyone who receives it. You may revoke your link, but copies saved or cached by others may remain. Memorial creations and images containing minors cannot be published. Signed-in viewers can report public images or submit a separate rights or privacy removal request with contact details and an explanation; a removal request is reviewed before any removal action.

Shared links and likeness

You can open a public link (cariora.ai/s/…) to a photo, a moment or a short clip of your own companion. Anyone with the link can view it, and the page never shows your name. Before you make a public link to a companion whose look was made from a photo of a real person, you must confirm that you are the person in that photo or that you have that person's permission to make it public; we record that confirmation with the link. You may not share a likeness you have no right to share. Memorial companions cannot be shared publicly. You can take a link down at any time under Settings → Shared links, and it stops working right away, though copies saved by others may remain. We remove shared content on a valid request, including a request under the TAKE IT DOWN Act through the content report form, which needs no account.

The plaza

When the plaza is open, you can show a companion you made there for anyone visiting Cariora to see.

• Only what you choose. Nothing goes to the plaza unless you share it. You can share only a dog, cat, or person companion you made yourself — not one you adopted or one made from someone else's design — and you can stop sharing at any time without giving a reason. A companion made in memory of someone, and a person whose look came from a real photo, can never be shown.
• What others see. The companion's name, its kind or breed, its personality, a picture and a short clip from its home, a label saying it was made with AI, and how many likes it has. Never your name, your photos, your private notes, what you told it, its chats, or a voice made from a recording.
• Reviewed first. The name and picture are screened automatically, then a person reviews the companion before it is shown.
• Likes only. Members can like a companion; there are no comments. Only likes from verified adult accounts that are at least a week old count toward the number shown.
• Reports and decisions. Any signed-in member can report a companion in the plaza, choosing a reason: unsafe, a real person, a minor, someone else's rights, or spam. A person reads every report. If we turn down a submission or take a companion down, we tell you which of those reasons applied. A companion that was taken down cannot be shared again. If you think a decision was wrong, write to us through our Contact page and we will look at it again.

Copyright complaints

If you believe something shared on Cariora infringes your copyright, send us a notice through our Contact page with: your name and contact details; the work you say is infringed; the link to the content on Cariora; a statement that you believe in good faith the use is not authorized by you, your agent, or the law; and a statement that your notice is accurate and, under penalty of perjury, that you own the right or are authorized to act for its owner, with your physical or electronic signature. We remove or disable content that a valid notice identifies and tell the person who shared it, who may send a counter-notice through the same page. We close the accounts of people who repeatedly infringe others' rights. For an intimate image or misuse of your likeness, follow our content removal policy instead.

AI-generated output

Images, animations, and text responses are generated by AI models. They may be inaccurate, incomplete, or similar to output generated for others, and are provided as-is. To the extent we hold any rights in output generated for you, we assign them to you; you may use your output for personal or commercial purposes, subject to these Terms and applicable law. You are responsible for how you use your output.

Credits, subscriptions, and billing

The Service uses a credit system. Purchasing a plan grants credits that are consumed when you generate images, animations, or responses.

• No cash value: credits let you use features of the Service; they are not money or property. They have no cash value, cannot be transferred, sold, or exchanged for money, and are refunded only as described under "Refunds". We may correct credits added by mistake.
• Credit validity: credits expire at the end of the validity period shown at purchase and in your account. Current yearly plans release credits monthly; each installment has its own validity period and any rollover included in the plan. Previously sold products keep their original terms.
• Subscriptions: subscription plans renew automatically at each monthly or yearly period, at the price shown when you subscribed, until canceled. The price, the billing period, and when you will next be charged are shown before you pay. You can cancel online at any time under Settings → Billing; cancellation takes effect at the end of the current billing period, and you keep access (and any remaining valid credits) until then. For yearly plans we email you a reminder about seven days before each renewal.
• Payment processing: payments are handled by our payment partners, Stripe, PayPal or Creem, depending on how you pay. We do not store your card details.
• Taxes: in the United States and Canada, prices are shown before sales tax, and any tax that applies is added at checkout. Elsewhere, prices include tax. The one-time price for a first companion always includes tax, wherever you are.
• Price changes: we may change prices with advance notice; for a subscription, a new price applies from your next billing period after the notice, and you can cancel before it does.
• Chargebacks: if something is wrong with a charge, please contact us first; we can usually sort it out faster than your bank. If you dispute a charge with your bank or card issuer, what that payment bought is paused and the credits it added that you have not spent are removed. If the dispute is decided in our favor, access comes back, but the removed credits do not.

Refunds

Within 14 days of a purchase, you may request a refund for the unused portion of that purchase: credits you have already consumed are non-refundable, and the refund is reduced proportionally to the credits used. After 14 days, purchases are non-refundable except where a refund is required by applicable law. After a refund, the account can buy only yearly plans and credit packs. To request a refund, use the address on our Contact page from your account email.

If you are in the EU, the EEA, or the UK, you have a statutory 14-day right of withdrawal. At checkout we ask you to check a box requesting that your credits be delivered right away and acknowledging that you give up that right once they are; the 14-day refund of the unused portion above still applies.

First companion starter

The first companion starter is a one-time payment, not a membership, and it never renews. It is offered once per account, for your own first companion (a dog, a cat, or a person from your own photo), when your account has no starter it is still using and no companion of its own already delivered. Before you pay, a confirm card lists exactly what is included and what is not; the same list appears on the payment page, in your receipt and under Payments in your account settings.

What you pay for is held for that companion's starter only: one home with its everyday moments and a pose, the look and name you confirmed, a ready-made voice, and chat at the free plan's daily allowance. It is valid for 180 days, cannot be transferred, and cannot be spent on anything else. Other homes, more moves or touch reactions, rare moments, a designed or your own voice, monthly credits and filming again after you change the look are sold separately at the prices shown on the card.

• Paid, filming not started: you can ask for a full refund at any time within 180 days, from Payments in your account settings. Once refunded this way, your account's starter is used and cannot be bought again.
• A moment does not pass our check while filming: we film it again for free.
• The photo cannot be used, or filming fails twice in a row: we refund the full payment to your original payment method automatically; you do not need to ask. This does not count as a refund on your account.
• Everything delivered: no refund, and your account's starter is used.
• Part delivered, then filming stops: you choose between a refund for the part not delivered (shared evenly across the listed items) and continuing to film.
• Any refund right that applicable law gives you always comes first.

If you are in the EU, the EEA, or the UK: filming starts right after payment, and once it has started the 14-day right of withdrawal no longer applies. We ask you to confirm this by checking a box before you pay.

Invite rewards

You can invite friends with your personal link. When a friend who joined through it makes a first payment of the amount shown on your invite page (a plan or a credit pack), you both get credits once that payment has stood for the period shown there; a refund or a dispute cancels the reward. Signing up or sharing alone earns nothing, and likes in the plaza never earn credits. A monthly limit per person and a monthly total apply, as shown on your invite page. Invite rewards are credits only: they have no cash value, cannot be transferred or exchanged for money, and follow the same rules as other credits. We may withhold rewards for self-referrals, duplicate or fake accounts, or other abuse. Reward amounts, limits, and conditions can change, and we may end the program at any time; rewards already granted stay in your balance under their own terms.

Termination

You may stop using the Service at any time. You can delete your account yourself under Settings → Profile once no paid plan is running: cancel your subscription first, and deletion becomes available when the paid period ends. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if we discontinue the Service (in which case we will give reasonable notice). Sections that by their nature should survive termination — including those covering your content license during retention, disclaimers, limitation of liability — survive.

Disclaimers

The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that generated output will meet your expectations. If you are a consumer, the law where you live may give you rights, including legal guarantees for digital content, that these Terms cannot take away; nothing here limits them.

Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill. Our total aggregate liability for all claims relating to the Service is limited to the amount you paid us in the 12 months before the claim arose. Nothing in these Terms limits liability that cannot be limited by law, such as liability for death or personal injury caused by negligence, for fraud, or for gross negligence or intentional misconduct.

Indemnification

You agree to indemnify and hold us harmless from claims arising out of your content, your use of the Service in violation of these Terms, or your violation of applicable law.

Changes to the Service and these Terms

The Service will evolve — features may be added, changed, or removed. Companions are made and run with third-party AI models and providers, and we may change them; a change can affect how companions look, move, sound, or reply, and something filmed again may come out differently. Some features may be paused, limited, or unavailable in some places, and we do not promise that the Service or any feature will always be available. We may update these Terms; for material changes we will notify you by email or in-product notice before they take effect. Continued use of the Service after changes take effect constitutes acceptance.

Resolving problems

If something goes wrong, please contact us through our Contact page first so we can try to put it right. If you live in the European Union, the European Economic Area, or the United Kingdom, you can bring a claim in the courts where you live, and the mandatory consumer protections of your country apply.

General

These Terms, together with our Privacy Policy and any terms shown when you buy something, are the whole agreement between you and us about the Service. If part of these Terms is found unenforceable, the rest stays in effect. If we do not enforce a right, we have not given it up. You may not transfer your rights under these Terms; we may transfer ours to a company that takes over the Service, and we will tell you if that happens.

Language

These Terms may be translated for convenience. In case of any conflict between versions, the English version controls.

Contact

Cariora — operator of the Service Support address: Contact page